Shipping Policy

Last Updated: September 21, 2026

At Dropso, we are committed to delivering your orders safely and on time. Please review the shipping information below before placing your order.

1. Order Processing

• Orders are generally processed within 1–3 business days after payment or order confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During sales, promotions, or periods of high order volume, processing may take slightly longer.

• You will receive an order confirmation after successfully placing your order.

2. Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

5–10 business days

Delivery times may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Dropso may offer free shipping promotions or other shipping offers. The applicable shipping terms will be displayed at the time of purchase.

4. Order Tracking

Once your order has been shipped, tracking information may be provided through the contact details associated with your order.

Please allow some time for the tracking information to become active after dispatch.

5. Delayed or Lost Orders

Although we work with reliable delivery partners, delays can occasionally occur due to:

• Weather conditions

• Public holidays

• Courier delays

• Incorrect or incomplete address information

• Remote delivery locations

• High order volumes

• Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact our customer support team with your order number so we can assist you.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

If an order has already been shipped and the address provided was incorrect or incomplete, additional shipping charges may apply for re-delivery, where available.

7. Failed Delivery Attempts

Our delivery partner may make multiple delivery attempts. If delivery cannot be completed because the customer is unavailable, refuses the package, or provides an incorrect address, the order may be returned to the sender.

Any re-shipping or additional delivery charges may be the responsibility of the customer.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible after delivery. Where possible, take photographs of the package and the product before opening or using the item.

This will help us investigate the issue with the shipping provider.

9. International Shipping

If Dropso offers international shipping, delivery times, shipping charges, customs duties, import taxes, or other charges may vary depending on the destination country.

Any applicable customs duties or taxes imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

10. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact our customer support team through the contact details provided on our website.

Please include your order number when contacting us so that we can assist you more efficiently.

Dropso

Thank you for shopping with us.